Refund policy
Returns & Refunds
We hope you love your purchase! However, if you're not completely satisfied, we accept returns within 10 days of receiving your order.
To be eligible for a return, items must be unused, in their original condition, and returned in their original packaging. As our products are made with natural materials, please handle them with care.
Please note that return shipping costs are the responsibility of the customer. Original shipping fees are non-refundable.
To initiate a return, please contact us through our Contact Us page with your name, order number, and reason for return. We'll be happy to guide you through the process.
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method. Please allow additional time for your bank or credit card provider to process the refund.
Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
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Custom or personalized orders
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Gift cards
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Items that have been used, damaged after delivery, or are not in their original condition
Damaged or Defective Items
We take great care in preparing and packaging each order. However, if your item arrives damaged or defective, please contact us as soon as possible.
Simply provide your name, order number, and photos of the damaged item through our Contact Us page.
We'll review the issue and work with you to arrange a replacement or refund, as appropriate, at no additional cost to you.
Exchanges
We currently offer exchanges for items that arrive damaged or defective, subject to product availability.
If the same item is unavailable, we'll work with you to find a suitable alternative or arrange a refund.
A Note About Natural Materials
Our decorations are crafted using natural materials such as spices, dried botanicals, and other organic elements. Slight variations in colour, shape, size, and texture are part of their unique character and are not considered defects.